Why Choose TecnoTouch Titan: the Tobacconists’ Point of View

In a market increasingly focused on innovation and service, TecnoTouch Titan, distributed by ITAGENCY, stands out as the ideal vending machine for a modern tobacconist’s shop — capable of combining efficiency, design, and a more advanced store management experience. With a capacity of up to 2,000 products and 144 selections, it merges technology, aesthetics and functionality, thanks to its large 32” LCD monitor and LED backlit glass structure, which make it an elegant and efficient digital showcase. But beyond numbers and technical features, what makes TecnoTouch Titan truly compelling is the satisfaction of those who use it every day. We gathered the experiences of four customers — Maurizio Zanei, Marco Galano, Gaetano Pepe and Vito Losacco — who describe,

from different perspectives, how this vending machine has changed their way

of working.

Innovation built on experience

Many tobacconists who chose TecnoTouch Titan did so after already using other vending machines. Maurizio Zanei, for example, had already installed a TecnoTouch machine in his shop and decided to upgrade to Titan to expand his offering, including electronic cigarettes. Gaetano Pepe also chose to invest in the new model to provide a service that matched the reputation of his retail outlet, considering it the most complete solution — also thanks to his trusted relationship with ITAGENCY. For Marco Galano, the decision came after careful evaluation and discussion with his local agent: the ability to considerably expand the assortment and manage the vending machine in a more modern way was decisive. Finally, for Vito Losacco, the choice stemmed from the desire to upgrade his shop with a state-of-the-art machine capable of representing a true step forward. 

A different kind of technology — but intuitive

All the tobacconists agree on one point: TecnoTouch Titan is a vending machine unlike any other. The horizontal tray system, replacing the classic vertical columns, has won over many shop owners thanks to its practicality in loading and management. Like all next-generation technologies, Titan required a brief adjustment period, but once familiar with the system, its use becomes simple and immediate. Technical support, always available, has also assisted retailers at every stage, ensuring a smooth and uninterrupted transition.

An ally for optimising space and assortment One of the most appreciated strengths is the ability to fit many product references in a compact space, optimising store management. For Zanei and Losacco, this feature is a real added value, as it allows them to expand their assortment without sacrificing space and to respond more effectively to diverse customer needs. A wider range of products also means more sales opportunities and the ability to satisfy a broader audience. For Galano and Pepe, on the other hand, Titan marked a step forward in work organisation, making service continuous and accessible even when the shop is closed. 

A technological showcase for the future 

Beyond its functionality, Titan also impresses with its visual and technological impact. The large 32-inch display, interactive software, integrated POS system and guided sales interface make the purchasing experience more modern and intuitive. Added to this is an efficient and responsive after-sales service, which many retailers consider an essential part of the product’s overall value.