In Italy, there are over 50,000 tobacconists, each run by entrepreneurs with different needs.
Differences in location, context, and size make each point of sale unique and worthy of personalized attention.
ITAGENCY has always placed great importance on customer care, building a strong and lasting relationship of trust.
For us, the relationship with tobacconists is everything: earning your trust in our agents and the staff working daily at our Treviso headquarters is the foundation on which we build our success. Ongoing training and preparation
As the saying goes, prevention is better than cure. Every time our agents enter a tobacconist's shop, we ensure they are well-prepared to answer all your questions about the products and services we offer. This enables you to promote them effectively to your customers. For us, proper training and information are an essential part of customer care: a commitment that begins well before any need arises.
Multichannel approach
ITAGENCY's goal is to make the ordering process as easy as possible for tobacconists.
That’s why we have completely revamped our official e-commerce platform, ITAexpress, which now also includes the sale of tobacco products stored in our Tax Warehouse. In addition, we offer a phone ordering channel and, of course, you can always rely on the support of our agents.
Customer care
We know there are times when you need to contact us directly. In such cases, you can be confident you’ll receive assistance from trained and helpful staff, ready to guide you toward the right solution with competence and empathy. We prioritize human interaction over bots: a strength that sets us apart and in which we constantly invest. Listening and taking notes
During a training and new product presentation event organized by ITAGENCY, tobacconists especially appreciated the presence of our Sales Director behind the booth counter. Being able to directly share their views on our products and receive immediate feedback from a senior figure was a great added value. At ITAGENCY, we strongly believe in the value of listening: our customers’ opinions and suggestions are a source of knowledge and continuous improvement. When you contact ITAGENCY, you can always be sure you’ll be heard. Customer care is the beating heart of our work. Through dedication, training, and active listening, we build strong and lasting relationships every day with tobacconists across Italy. We will continue to improve in order to provide you with increasingly efficient, innovative, and tailored service. |
